Self-help

Restart the program or the computer

System Restore - if your computer recently broke, use these instructions to "roll-back" to a previous, happier time

Combofix - if your computer has a virus and you can't run System Restore, use this free tool to disinfect it

Security Essentials - if you have bad or pricy virus protection, replace it with this free virus protection program

Google the error message for solutions


Remote Assistance

  1. Call 513-549-SHOT to schedule a remote assistance session

  2. Click this link, run the file, and give us the 9-digit code to connect to your computer

Information

Speedtest.net - measure your computer's Internet speed

SupportDetails.com - diagnostic information about your computer, web browser, and internet connection


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